At Alnoor Abaya, we do not offer refunds under any circumstances. Please read our exchange policy carefully before making a purchase.
Exchange Policy
We only offer exchanges within 7 days of receiving your order, under the following conditions:
Eligible Reasons for Exchange:
Size issue
Faulty or damaged item
Incorrect or mistaken design delivered
Conditions for a Valid Exchange:
Item must be unworn and unwashed
In cases of size issues or incorrect delivery, the product must be undamaged and in original condition
Non-Exchangeable Items:
Colored customized abayas
Items with slight color variations due to lighting or screen resolution (not considered defects)
How to Request an Exchange:
Contact us via WhatsApp
Share your Order Number/ID
Clearly explain the reason for exchange
Attach clear photos of the item and issue
We reserve the right to refuse an exchange if the returned item does not meet the above conditions.